INSURANCE

-Full Insurance with excess without deposit from credit card. (Free of charge)

-Full Insurance: Customer is fully relieved from the responsibility of any damage to the Company’s vehicle due to an accident with an extra cost (12€ to 20€) due to the car type.

-Third Party Insurance: Covers third parties in case of death and body injuries up to 1.000.000 Euro and material damages to third parties property up to 1.000.000 Euro.

-Theft Protection Insurance: No responsibility is claimed from the renter in case the rental car is stolen. Any stolen personal items of the renter are not covered. Note: Theft Protection (T.P.) is not valid in case of renter’s negligence or culpability e.g. car keys left in car’s ignition.

-Fire Insurance: No responsibility is claimed from the renter in case the rental car has been damaged due to a fire natural disaster. Lost Keys: All our cars keys are chip-coded and the replacement of them is costly and timely. In case of lost keys, you will be charged with 80.00 – 140.00 Euros (depending on the car model) plus any associated transport and time costs in order to get the replacement keys to you.

Exceptions to Insurance Coverage:

– For anything that happens while driving under the influence of alcohol or drugs.

– For anything that happens while driving on non-asphalt paved roads.

– For accidents caused by a driver who has not been declared in the rental agreement.

– For single damages caused in the cabin and the roof of the car, damages caused by negligence and disuse of the rental car.

– For damages caused due to violation of Greek traffic law and regulations.

IMPORTANT: In case of an accident an accident report form has to be filled according to the article K70 of the Greek law and the nearest Police Station and Explorent car hire Office have to be informed.

Our vehicles have full insurance coverage for passengers, fire protection as well as theft except for the negligence of the renter.

GUIDE AND LICENSE

The driver must carry a valid legal driving license, Greek, European or International, in accordance with the Vienna Treaty. In addition, the driving license must be in force for at least two years and its holder must be over 21 years of age. Driving from a second person is free of charge, provided it is stated at the rental company.

CANCELLATION

Your reservation can be canceled without any extra charge up to 48 hours before the pickup.

You can contact for anything you need and deliver / pick up your car from 8:00 until 22:00. If you wish the car to be delivered or received after hours, additional indicative costs of 15 euros will be added.

DELIVERY AND FUEL

The tenant must check the condition of the vehicle upon receipt and the fuel level. He has to return it at the same condition and with the same amount of fuel as it was delivered.

COVERAGE

The vehicle must not be used for the transportation of commercial products and goods and re-renting it, is forbidden. Vehicle usage is only

allowed on the asphalt road network of Crete, not on dirt roads and only within the island.

The insurance does not include the underside and the tires of the vehicle as well as any damage caused by the driver’s negligence. Any damage to the underside as well as broken clutch disc, scratches, tweezers, cigarette burns, torn tires etc. charge the tenant.

TIRES

All our vehicles are equipped with a temporary spare wheel. Changing it in the event of a flat tire is the sole responsibility of the tenant, it is not covered by road assistance and the company bears no responsibility. In the case of normal wear and tear of the tire, the driver is relieved of any cost, which is covered by the company. The tenant must immediately inform the company, immobilize his vehicle and proceed to the replacement with the spare wheel, as driving with a flat tire is forbidden. Driving with the reserved wheel involves the transport of the vehicle to the permanent tire restoration area, persistent driving using the reserved wheel is forbidden and the costs incurred are borne by the tenant.

LOSS OF KEYS

Loss of keys is the responsibility of the tenant and the cost is borne by the tenant. The amount varies depending on the rental vehicle.

FINES AND INFRINGEMENTS

During the rental period, any violation of the driving laws, fine and any penalties that arise will be borne entirely by the tenant.

The rental contract records all the services and additional services at the respective rates. VAT 24% (local taxes) is already included in the rental price of the vehicle.

PERSONAL DATA PROTECTION POLICY

The personal information of the tenants required in the process of booking a car on our website is strictly confidential.

In the case of driving under the influence of alcohol or drugs, the tenant takes full responsibility.

GENERAL

No money is refunded if the vehicle is returned earlier or if it has more fuel than the day it was rented.

Only co-signers are allowed to drive the vehicle.

The vehicle has to be returned at the exact date and time that it is written in the contract as well in the same condition that it was given to the contract owner. In case of delaying the drop-off time the costumer charged an extra day penalty. If the costumer wants to change the drop-off time or date he may inform the office one day before.